About

I’ve spent 10+ years in SaaS technical support, with most of my recent work across support operations, QA, knowledge management, training and workflow design.

I’m strongest at turning repeated friction into clear rules, documentation, systems and lightweight tools that other people can actually use.

I also like building websites and small web products, and I use AI where it makes research, implementation or repetitive work more efficient.

I’m currently looking for Support Operations, Support QA, Enablement or Support Lead roles, while remaining open to selected freelance website and workflow projects.