Tools I built to remove repeated work.
Some are for support operations. Some help me build websites and products. All started with a real task I wanted to make clearer, faster or easier to repeat.
Support & Operations
Zendesk & LiveChat Collector
Save a whole ticket or chat in one click, or just the part you select. Export everything as clean Markdown for QA reviews or AI analysis, with emails and phone numbers masked.
- Problem
- Collecting multiple tickets or chats meant copying and pasting again and again before analysis.
- Used by
- My support and QA workflow
QA Comment Sync
Coordinates repeated QA updates across employee Sheets with controlled steps, validation and readback checks.
- Problem
- The same QA updates had to be repeated across multiple employee sheets without losing accuracy.
- Used by
- My QA workflow
QA Ticket Selector
Selects QA samples from support tickets and chats using category, date and subtopic rules, then builds a ticket list ready for review.
- Problem
- Finding a balanced QA sample manually took repeated filtering and checking.
- Used by
- My QA workflow
Weekly QA Reset
Clears only the planned weekly input ranges across multiple QA sheets while keeping formatting intact.
- Problem
- Weekly QA setup required the same careful cleanup across multiple sheets.
- Used by
- My QA workflow
Site Review Prompt & Checklist
A structured prompt and checklist for making site review decisions with AI more consistent and easier to verify.
- Problem
- AI flags still needed a repeatable human review path for ambiguous and edge cases.
- Used by
- Site review workflow
Web & Productivity
SmartSelect
Select text on a page and search or copy it right away, instead of repeating copy, new tab, paste and search dozens of times a day.
- Problem
- Simple browser lookups required the same copy, tab, paste and search sequence over and over.
- Used by
- Me / public Chrome extension
Bookmarklet Builder
Give it a page's HTML and describe what you want, and it generates a bookmarklet that does that action in one click.
- Problem
- Small browser automations were useful, but writing each bookmarklet from scratch was unnecessary overhead.
- Used by
- Me / public GitHub project
ExtractURL
Extracts URLs from text or page content so repeated cleanup and copying can be done in one step.
- Problem
- Pulling URLs out of mixed text was a small but repeated cleanup task.
- Used by
- Public web tool
AI Building
AI Product Workflow
Three Skills I made to keep product decisions, UI rules and implementation work consistent when building websites and products with AI.
- Problem
- Builds made with AI drift when product decisions, UI rules and implementation tasks live only in chat history.
- Used by
- My website and product builds / public GitHub project
Design SVG Logo Pack
A Skill that reads the project context and visual system, then creates the logo and image assets the project actually needs.
- Problem
- Each new website needed visual assets that matched the project instead of generic logo prompts used once.
- Used by
- My website builds / public GitHub project
QA Comment Sync
Coordinates repeated QA updates across employee Sheets with controlled steps, validation and readback checks.
- Problem
- The same QA updates had to be repeated across multiple employee sheets without losing accuracy.
- Used by
- My QA workflow
QA Ticket Selector
Selects QA samples from support tickets and chats using category, date and subtopic rules, then builds a ticket list ready for review.
- Problem
- Finding a balanced QA sample manually took repeated filtering and checking.
- Used by
- My QA workflow
Weekly QA Reset
Clears only the planned weekly input ranges across multiple QA sheets while keeping formatting intact.
- Problem
- Weekly QA setup required the same careful cleanup across multiple sheets.
- Used by
- My QA workflow
Site Review Prompt & Checklist
A structured prompt and checklist for making site review decisions with AI more consistent and easier to verify.
- Problem
- AI flags still needed a repeatable human review path for ambiguous and edge cases.
- Used by
- Site review workflow
Other tools
QA Comment Sync
Coordinates repeated QA updates across employee Sheets with controlled steps, validation and readback checks.
- Problem
- The same QA updates had to be repeated across multiple employee sheets without losing accuracy.
- Used by
- My QA workflow
QA Ticket Selector
Selects QA samples from support tickets and chats using category, date and subtopic rules, then builds a ticket list ready for review.
- Problem
- Finding a balanced QA sample manually took repeated filtering and checking.
- Used by
- My QA workflow
Weekly QA Reset
Clears only the planned weekly input ranges across multiple QA sheets while keeping formatting intact.
- Problem
- Weekly QA setup required the same careful cleanup across multiple sheets.
- Used by
- My QA workflow
Site Review Prompt & Checklist
A structured prompt and checklist for making site review decisions with AI more consistent and easier to verify.
- Problem
- AI flags still needed a repeatable human review path for ambiguous and edge cases.
- Used by
- Site review workflow